Privacy Policy

1. Introduction

New Vision Concept ("we", "us", "our") is a growth partner for established local service businesses. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our tools, or engage our services.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

2. Information We Collect

• Contact information: Name, email address, phone number, and business details you provide through forms, surveys, or booking requests.
• Business information: Website URL, primary service, target city, and growth goals shared during consultations or audits.
• Technical data: IP address, browser type, device information, and usage analytics collected via cookies and similar technologies.
• Communication records: Messages exchanged via email, SMS, voice AI calls, or our chat widget.

3. How We Use Your Information

• To respond to inquiries, schedule consultations, and deliver our growth systems.
• To send audit reports, proposals, and relevant service updates.
• To operate our SMS and voice AI automation tools on your behalf.
• To improve our website, tools, and service offerings.
• To comply with legal obligations and protect against fraud.

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: When you submit forms or interact with our tools.
• Contractual necessity: To deliver services you have requested.
• Legitimate interest: To improve our services and communicate with you.
• Legal obligation: To comply with applicable laws.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze website traffic, remember preferences, and provide embedded third-party widgets (booking calendar, survey forms, chatbot). You can control cookies through your browser settings. Disabling cookies may affect some functionality.

6. Data Sharing and Sub-Processors

We do not sell your personal data. We may share it with trusted service providers who help us operate:

• CRM and form tracking platforms for lead management.
• Calendar and booking systems for scheduling.
• Analytics providers for website performance measurement.

All providers are bound by data processing agreements and appropriate safeguards.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. You may request deletion of your data at any time.

8. Your Rights

Under GDPR, CCPA, and similar laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.

To exercise these rights, contact us at info@newvisionconcept.com.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place for such transfers.

10. Security

We implement reasonable technical and organizational measures to protect your data, including encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

11. Children's Privacy

Our services are directed at businesses, not individuals under 16. We do not knowingly collect data from children. If you believe we have, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date.

13. Contact Us

For any privacy-related questions or requests, contact us at: